Estes Services
  • Atlanta, GA, USA
  • Hourly

Job Description

Position: Customer Service Representative

 

General Qualifications:

Excellent Customer Service Skills

Excellent Verbal Communication Skills

Positive Attitude

Problem Solving Skills

Fundamental Computer Skills

Hours Needed:  11am-8pm

 

Position Summary:  Responsible for acting as a liaison between the customer and Estes by providing product and service information and resolving problems

 As a Customer Service Representative I or II at Estes Services you must demonstrate a proficiency in the following areas to achieve your best performance;

 -Daily Scheduling of inbound phone calls from contract and non-contract customers

 -Qualify all inbound customers to insure that all database information is correct for every Service Master

 -Focus on Suggestive Selling to help build our contract customer base and increase company revenues

 -Outbound solicitations to generate new business, increase our contract customer base and improve our customer service

 -Assist Dispatchers and Management to define daily scheduling procedures; follow proper call booking procedures

 -Maintain focus on company objectives as defined by Management

 -Level I Complaint Resolution to increase Customer Satisfaction

 - HVAC and plumbing industry experience required

 -Excellent typing including speed, accuracy, and attention to detail

Estes Services
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

    By clicking the button above, I agree to ApplicantPro's Applicant Information Use Policy.

  • Sign Up For Job Alerts!

  • Share this Page
  • Facebook Twitter LinkedIn Email
.
Logo FB Twitter Google Play W Home Services Specials Employment About Contact